FAQs
1. Orders & Shipping
Q: How long will it take to receive my order?
A: Most of our products are made to order. Please allow 5–7 business days for production, plus shipping time. Shipping times vary based on your location and chosen shipping method.
Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping rates and times vary depending on the destination.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email. You can use that number to track your package in real time.
2. Returns & Exchanges
Q: What is your return policy?
A: We accept returns on unworn, unwashed items within 14 days of delivery. Since many of our products are made to order, please contact us before returning to ensure eligibility.
Q: Can I exchange an item for a different size?
A: Yes! If the fit isn’t right, let us know within 14 days and we’ll help arrange an exchange. The item must be in its original condition.
3. Sizing & Fit
Q: How do I know what size to order?
A: Every product page includes a size guide with detailed measurements. We recommend checking it before placing your order, especially for swimsuits or fitted apparel.
Q: Do your items run true to size?
A: Most of our apparel fits true to size, but please refer to the size guide on each product page for the most accurate fit.
4. Products & Materials
Q: Who designs your products?
A: Our collections feature original artwork by David Heatwole and other visionary artists, transformed into wearable and functional art.
Q: What materials are your products made of?
A: Each product lists specific fabric and material information. Many of our apparel items are made with premium polyester/spandex blends for durability and comfort.
5. Custom & Artist Inquiries
Q: Can I request a custom design or collaboration?
A: We love creative collaborations! Contact us at david@thisartistsdream.com with your idea and we’ll be in touch.
Q: I'm an artist. Can I work with This Artist’s Dream?
A: Yes, we’re always looking to collaborate with unique voices. Reach out to us through our Contact page with your portfolio or proposal.
6. Contact & Support
Q: How do I contact customer support?
A: Email us at david@thisartistsdream.com or use the contact form on our website. We typically respond within 24–48 hours.